Privacy Policy
Instant Courier & Logistics
Website: instantcourierlogistics.com
Who We Are
Our website address is: https://instantcourierlogistics.com. Instant Courier & Logistics (“we,” “us,” “our”) provides domestic and international courier and cargo shipping services from Pakistan to over 190 countries. This policy explains what personal data we collect through our website and how we use it.
What Personal Data We Collect
Shipment and booking information
When you book a courier or cargo shipment with us — whether through our website, WhatsApp, phone, or email — we collect information necessary to process and deliver your shipment, including:
- Sender and receiver name, address, phone number, and email
- Parcel or cargo details (contents, weight, dimensions, declared value)
- Pickup and delivery instructions
- Payment and billing details related to the shipment
Contact form and inquiry data
If you contact us through a form on our website, by email, or via WhatsApp, we collect the information you provide — such as your name, phone number, email address, and the content of your message — so we can respond to your inquiry.
Automatically collected data
Like most websites, we may automatically collect technical information such as your IP address, browser type, device information, and pages visited, to help us maintain website security and improve performance.
Comments
If visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string, to help with spam detection.
An anonymized string created from your email address (a “hash”) may be shared with the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture is visible to the public alongside your comment.
Media
If you upload images to the website, please avoid uploading images that include embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.
Cookies
If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience, so you don’t need to re-enter these details for future comments. These cookies last for one year.
If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also set cookies to save your login information and screen display choices. Login cookies last two days, and screen option cookies last a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
Embedded Content From Other Websites
Pages on our site may include embedded content (for example, maps, videos, or social media posts). Embedded content behaves exactly as if you had visited the other website directly. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.
How We Use Your Shipment and Contact Data
We use the information you provide to:
- Process, track, and deliver your courier or cargo shipment
- Communicate with you about your shipment status (including via WhatsApp)
- Respond to inquiries and provide customer support
- Meet legal, customs, and regulatory requirements for domestic and international shipping
- Improve our services and website
We do not currently offer live online shipment tracking; shipment updates are provided manually by our team via WhatsApp.
Who We Share Your Data With
We may share shipment-related data with:
- Airlines, freight, and customs partners involved in delivering your shipment internationally
- Government or customs authorities, where required by law
- Service providers who support our operations (for example, payment processing)
If you request a password reset on our website, your IP address is included in the reset email.
We do not sell your personal data to third parties.
How Long We Retain Your Data
We retain shipment and booking records for as long as necessary to fulfil the shipment, meet legal or customs obligations, and resolve any disputes — typically in line with standard business and tax record-keeping requirements.
If you leave a comment, the comment and its metadata are retained indefinitely, so we can recognize and approve follow-up comments automatically rather than holding them in a moderation queue.
If you register an account on our website, we store the personal information in your user profile. You can see, edit, or delete your personal information at any time (except your username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account, have booked a shipment, or have left a comment, you can request:
- A copy of the personal data we hold about you
- Correction of inaccurate personal data
- Erasure of personal data we hold about you, where we are not obliged to retain it for legal, customs, tax, or security purposes
To make a request, contact us at bookings@instantcourierlogistics.com.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Shipment data may be transmitted to international airlines, freight partners, and customs authorities as required to deliver your cargo across borders.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us:
Instant Courier & Logistics
Shop 20, Street 4/A, Block 20, F.B Area, Al-Noor Society, Karachi
Phone: +92-335-7576672
WhatsApp: +92-343-3897108
Email: bookings@instantcourierlogistics.com